Privacy Policy

Border Street respects your privacy and is committed to protecting your personal information in accordance with New Zealand privacy laws, including the Privacy Act 2020.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and other details you voluntarily submit through our online forms. Submission of such information is optional.

2. How We Use Your Information

We use the information you provide to respond to enquiries, deliver services, improve our website, and occasionally send marketing material. Users can opt out of marketing communications at any time using the unsubscribe link provided or by contacting us directly.

3. Legal Disclosure

We may disclose personal information if required to do so by law, including in response to a valid court order or request from a government authority. In some circumstances, we may be legally prohibited from notifying the individual concerned.

4. Sharing of Information

We do not sell, rent, or share your personal information with third parties. We will never knowingly compromise your data or use it for any purpose not outlined in this policy.

5. Website Analytics and Cookies

We use Google Analytics and other tools to collect anonymised website usage data to help improve our services. This data does not personally identify users. Our site may use cookies to enhance user experience. You may disable cookies through your browser settings.

6. Cross-Border Data Hosting

While most data is hosted in Australia via Google Cloud Platform, Border Street ensures that all infrastructure providers maintain compliance with internationally recognised security and privacy standards, such as ISO 27001 and SOC 2.

This website is hosted and delivered by Cloudflare, which may process visitor data (such as IP addresses) in data centres outside New Zealand and Australia.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access, including use of secure systems, encryption, and access controls.

8. Data Retention

Personal information is retained only as long as necessary to fulfil the purpose for which it was collected. Information no longer required is securely deleted or anonymised.

9. Breach Notification

In the unlikely event of a notifiable privacy breach, we will notify affected individuals and the Office of the Privacy Commissioner in accordance with our obligations under the Privacy Act 2020.

10. Access and Correction

You have the right to access and correct your personal information. Contact us at any time to make a request.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

For any questions or concerns about this privacy policy or our data practices, please contact us at: hello@borderstreet.co